IT Support Engineer - Gi Group

Location: Chesterfield - Hybrid

Salary: Competitive, dependent on experience + Award-winning benefits

Why join us?

Join a global, values-led organisation where collaboration, continuous improvement and professional development are encouraged. As part of our IT team you will help deliver reliable, secure and user-focused technology services that enable the business to operate efficiently and grow.

What we offer:

• Hybrid working – Flexible arrangements to support work/life balance.

• Comprehensive training & development – Access to technical and professional learning pathways.

• Career progression – Clear opportunities to grow within IT and across the business.

• Inclusive culture – A supportive environment that values diversity and different perspectives.

Role summary

The successful candidate will provide day-to-day IT support to employees across the UK and Ireland, maintaining endpoints, managing incidents and requests, and contributing to projects that improve our IT estate. This is a hands-on role that requires technical aptitude, strong customer service skills and the ability to work collaboratively with colleagues in IT and other teams.

Key responsibilities

• Incident & request management – Respond to and resolve technical incidents and service requests via the IT service desk, ensuring timely updates and documentation in the ticketing system.

• Endpoint support – Install, configure and maintain laptops, desktops and peripherals; manage OS images and software deployment.

• Account & access management – Provision and deprovision user accounts, manage permissions and support single sign-on and MFA processes.

• Network & infrastructure support – Assist with basic network troubleshooting, Wi‑Fi support and liaison with vendors for escalation where required.

• Security & compliance – Follow security policies and procedures, apply patches and updates, and support endpoint protection and data-loss prevention initiatives.

• Documentation & knowledge sharing – Maintain clear technical documentation and contribute to the internal knowledge base to improve first‑time fix rates.

• Projects & continuous improvement – Support IT projects, assist with deployments and propose improvements to processes, tooling and user experience.

• Stakeholder engagement – Build strong relationships with colleagues, provide clear communication and deliver a positive user experience across the organisation.

Essential skills & experience

• Experience with ticketing systems and remote support tools.

• Good understanding of basic networking concepts

• Strong customer service skills with the ability to explain technical issues clearly to non-technical colleagues.

• Organised, proactive and able to work independently as well as part of a team.

What success looks like

• High first-time fix and customer satisfaction scores.

• Timely, well-documented incident resolution and clear handover for escalations.

• Active contribution to initiatives that reduce repeat incidents and improve the user experience.